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EILEEN CARELOCK


US Citizen
authorized to work in Germany

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Mar 2011 – May 2011

ADDITIONAL WORK EXPERIENCE

CUSTOMER CARE REPRESENTATIVE
Indy Stealth Logistics | Seattle, WA, USA

Booked car and bicycle jobs via phone and email. Also assisted with invoicing, filing, minor bookkeeping.

Jan 2009 – Oct 2010

HOUSECLEANER
Hazel Housecleaning | Seattle, WA, USA

Worked in team of 1 to 4 people to maintain clients' homes via rotating schedule. Creative thinking and independent problemsolving.

Dec 2007 – Feb 2010

BOOKSELLER
Twice Sold Tales | Seattle, WA, USA

Recommendation

Assisted with used book buys, shelf inventory and organization, customer recommendations, and cat care for the many in-house felines. Helped with massive relocation effort of Capitol Hill store. Covered shifts at all three branches: Capitol Hill, University District, and Queen Anne.

Aug 2006 – Dec 2007

BARISTA / SANDWICH ARTIST
The Bagel Deli | Seattle, WA, USA

Prepared and served various espresso coffee drinks with latte art, bagel and bread sandwiches, soups, and baked goods. Increased cafe prestige by focusing on properly steamed milk and creating latte rosettes. Customer service, cashier, food prep (also kosher), restaurant upkeep.

Mar 2006 – Jul 2006

CALL CENTER REPRESENTATIVE
Assurant Solutions | Lawton, OK, USA

Answered inbound customer calls regarding credit insurance program with the goal of customer retention and utilization of benefits. High retention rate and regular bonus rewards.

Dec 2002 – Mar 2006

BOOK DEPARTMENT MANAGER
Hastings Entertainment | Greenville, TX; Lawton, OK, USA

Managed 3-5 department associates including employee training, task delegation, performance reviews, department maintenance, merchandising, author signings, and kids events. Transferred from Greenville, TX to Lawton, OK location in 2005.



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