authorized to work in Germany
Mar 2011 – May 2011
CUSTOMER CARE REPRESENTATIVE
Indy Stealth Logistics | Seattle, WA, USA
Booked car and bicycle jobs via phone and email. Also assisted with invoicing, filing, minor bookkeeping.
Jan 2009 – Oct 2010
Hazel Housecleaning | Seattle, WA, USA
Worked in team of 1 to 4 people to maintain clients' homes via rotating schedule. Creative thinking and independent problemsolving.
Dec 2007 – Feb 2010
Twice Sold Tales | Seattle, WA, USA
Assisted with used book buys, shelf inventory and organization, customer recommendations, and cat care for the many in-house felines. Helped with massive relocation effort of Capitol Hill store. Covered shifts at all three branches: Capitol Hill, University District, and Queen Anne.
Aug 2006 – Dec 2007
BARISTA / SANDWICH ARTIST
The Bagel Deli | Seattle, WA, USA
Prepared and served various espresso coffee drinks with latte art, bagel and bread sandwiches, soups, and baked goods. Increased cafe prestige by focusing on properly steamed milk and creating latte rosettes. Customer service, cashier, food prep (also kosher), restaurant upkeep.
Mar 2006 – Jul 2006
CALL CENTER REPRESENTATIVE
Assurant Solutions | Lawton, OK, USA
Answered inbound customer calls regarding credit insurance program with the goal of customer retention and utilization of benefits. High retention rate and regular bonus rewards.
Dec 2002 – Mar 2006
BOOK DEPARTMENT MANAGER
Hastings Entertainment | Greenville, TX; Lawton, OK, USA
Managed 3-5 department associates including employee training, task delegation, performance reviews, department maintenance, merchandising, author signings, and kids events. Transferred from Greenville, TX to Lawton, OK location in 2005.